Terms & Conditions

2.1 Services commence once:

• Payment (or deposit, where applicable) is received, and
• We confirm the booking or project start.

2.2 We reserve the right to decline or delay commencement if required information, approvals, or payments are not provided.

3.1 Each service or package includes only the items explicitly listed in the agreed scope.

3.2 Any work outside the agreed scope (additional pages, revisions, features, integrations, or changes) will be quoted separately.

3.3 Requests for changes must be provided in writing.

3.4 We do not provide unlimited revisions. Reasonable revision limits apply and will be clarified before work begins.

4.1 Unless otherwise stated:

• Website or setup projects require 50% upfront payment
• The remaining balance is due upon completion and before handover
• Paid consultations are payable in full at booking
• All fees are non-refundable unless stated otherwise

4.2 Prices are exclusive of GST unless specified.

4.3 Ongoing partnership or maintenance fees are billed quarterly or annually, depending on the selected plan.

4.4 Failure to pay invoices may result in suspension of services.

5.1 The “Missed Job Review” is a paid consultation designed to identify potential gaps or improvement areas.

5.2 Outcomes may include:

• Actionable recommendations
• Priority improvements
• Confirmation that no immediate changes are required

5.3 The fee for this service may be credited toward a future setup package if you proceed within the specified timeframe.

5.4 No guarantee of increased leads or revenue is made as outcomes depend on many external factors.

6.1 Where hosting and maintenance are included:

• Coverage applies only for the active partnership period
• Services include basic updates, monitoring, and support as outlined in your plan

6.2 Hosting, domains, and third-party tools are provided through external providers.

6.3 Renewal fees apply after the initial term and must be paid to avoid service interruption.

6.4 Clients may choose to transfer hosting elsewhere upon request after settling any outstanding fees.

7a.1 Where automation setup is included in your service, you authorise YourTradePartner to access named third-party platforms using credentials you provide, solely for the purpose of configuring and maintaining agreed automations.

7a.2 Our use of your credentials is limited strictly to the agreed scope of work. We will not use your platform access for any purpose outside the services described in your package.

7a.3 Credentials provided are retained securely while you are on an active maintenance plan and deleted upon plan cancellation or written request.

7a.4 You are responsible for ensuring that delegation of access to your platforms does not violate the terms of service of any third-party provider. YourTradePartner is not liable for any breach of platform terms resulting from credential sharing authorised by you.

7a.5 In the event of a suspected security incident involving shared credentials, both parties agree to notify each other promptly and cooperate on remediation.

7b.1 Both parties agree to treat all business systems, credentials, workflow logic, and operational data shared during the engagement as confidential.

7b.2 YourTradePartner will not disclose, reproduce, or commercialise any client-specific system configuration or operational data without written consent.

8.1 Upon full payment, you own:

• Final website content created specifically for your business
• Custom branding assets explicitly included in your package

8.2 We retain ownership of:

• Templates, frameworks, internal systems, methodologies, and code libraries
• Pre-existing intellectual property used to deliver services

8.3 You are granted a non-exclusive licence to use our systems as part of your delivered services only.

9.1 Our website and services may use analytics and advertising tools (including Meta Pixel and Google Analytics).

9.2 These tools collect anonymised or aggregated usage data to improve performance and measurement.

9.3 Personal data handling is governed by our Privacy Policy.

10.1 While we aim to improve systems, efficiency, and enquiry handling:

• We do not guarantee specific revenue, rankings, lead volume, or conversion rates
• Results depend on market conditions, competition, budget, and client responsiveness

10.2 Our role is to build systems and foundations — not to guarantee outcomes.

11.1 We are not liable for:

• Lost revenue, profits, or business opportunities
• Third-party service outages
• Delays caused by client inaction
• Platform or algorithm changes

11.2 Our total liability is limited to the fees paid by you in the previous 30 days.

12.1 Paid consultations are non-refundable once delivered.

12.2 Ongoing services require 30 days’ written notice to cancel.

12.3 Early termination does not waive outstanding fees.